4Geeks AI Agents overview
4Geeks AI Agents is a fully managed service providing a collection of specialized artificial intelligence agents designed to automate and enhance business processes for Small and Medium-sized Enterprises (SMEs) and startups.
Our mission is to let you focus on growing your business, not on managing complex technology.
Our unique “human-in-the-loop” approach means that every agent is deployed, monitored, and orchestrated by a dedicated team at 4Geeks. This ensures optimal performance, seamless integration, and reliable execution, allowing you to leverage the power of AI without needing an in-house technical team.
This document provides a comprehensive overview of the service, including the catalogue of available agents, ideal use cases, the implementation process, our token-based pricing model, and support protocols.
Core Concepts¶
AI Agents¶
An AI Agent is a specialized software program designed to perform a specific business task autonomously. These agents can understand natural language (text or voice), execute predefined workflows, interact with your existing software tools, and make decisions based on their programming and the data they access.
Human orchestration¶
This is our key differentiator. The 4Geeks human team handles the entire lifecycle of the AI Agent:
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Setup & Configuration: We work with you to define the agent’s goals and configure its parameters for your specific business logic.
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Integration: We connect the agent to your existing software stack to ensure a seamless data flow.
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Monitoring & Quality Assurance: We continuously monitor the agent’s performance to ensure it meets accuracy and efficiency targets.
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Continuous Improvement Loop (Intervention & Escalation): If an agent encounters a novel situation or a task it cannot resolve with high confidence, the task is immediately flagged and escalated to our human orchestration team. A 4Geeks expert handles the exception manually. Crucially, the outcome is then used as a training example to improve the agent’s underlying model, making it smarter and more capable over time. This ensures consistent quality and expanding capabilities.
Token-based system¶
The entire service operates on a token-based consumption model. A token is the basic unit of work for an AI agent. Tokens are consumed for processing text, handling voice interactions, and executing tasks.
Text: Roughly, 1 token is equivalent to 4 characters or 0.75 words.
Voice: Voice interactions are converted to text for processing and are billed at a higher token rate due to transcription and synthesis costs. A typical minute of a voice call may consume between 150-250 tokens.
This model provides transparency and ensures you only pay for the resources you use.
Ideal use cases¶
Our agents are designed to solve common business challenges and eliminate repetitive tasks:
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Automating Lead Follow-up: Ensure no lead is ever missed by automatically qualifying, enriching, and engaging new prospects the moment they show interest.
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24/7 Customer Support: Provide instant, accurate answers to common customer questions on your website or messaging apps, freeing up human agents for complex, high-value interactions.
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Streamlining Appointments: Drastically reduce no-shows and administrative overhead by automating appointment confirmations, cancellations, and rescheduling via voice calls.
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Scaling Content Creation: Accelerate your marketing efforts by generating high-quality drafts for social media posts, blogs, and SEO-optimized product descriptions.
Available agents¶
Our agents are categorized to align with common business functions.
| Agent Name | Description | Category | Type |
|---|---|---|---|
| Content Generation Agent | Automatically creates drafts for blog posts, social media updates, and marketing campaigns. | Marketing & Sales | Text |
| Lead Qualification Agent | Researches, enriches, and scores new sales prospects to prioritize follow-up actions for your sales team. | Marketing & Sales | Text |
| Social Media Monitoring Agent | Tracks brand mentions, analyzes sentiment, and alerts the team to key comments or trends. | Marketing & Sales | Text |
| Review Management Agent | Detects new online reviews, automatically thanks positive ones, and flags negative ones for human response. | Marketing & Sales | Text |
| Product Description Agent | Generates SEO-optimized product descriptions for e-commerce stores. | Marketing & Sales | Text |
| Content Curation Agent | Scans for relevant industry news and suggests drafts for sharing on social media channels. | Marketing & Sales | Text |
| Content Scheduling Agent | Organizes content into a calendar and schedules it for posting on various social platforms. | Marketing & Sales | Text |
| Email Personalization Agent | Adapts the subject line and content of emails based on audience segmentation. | Marketing & Sales | Text |
| Abandoned Cart Reminder Agent | Sends an SMS or WhatsApp message to customers who have left items in their online shopping cart. | Marketing & Sales | Text |
| Intelligent Customer Support Agent | Responds to frequently asked questions and classifies customer queries 24/7 on digital channels. | Operations & Support | Text |
| Appointment Confirmation Agent | Automatically calls customers to confirm, cancel, or reschedule their appointments. | Operations & Support | Voice |
| Satisfaction Survey Agent | Conducts automated post-service calls to gather customer feedback. | Operations & Support | Voice |
| Phone Order-Taking Agent | Answers calls and records simple orders (e.g., food, deliveries) directly into your system. | Operations & Support | Voice |
| Welcome & Call Routing Agent | Answers incoming calls, understands the caller’s intent, and directs them to the correct department. | Operations & Support | Voice |
| Post-Sale Follow-up Agent | Calls customers after a purchase to ensure satisfaction and offer support. | Operations & Support | Voice |
| Friendly Collections Agent | Makes automated, cordial reminder calls regarding overdue invoices. | Operations & Support | Voice |
| Data Extraction Agent | Reads invoices or PDF documents and extracts key information for entry into other systems. | Operations & Support | Text |
| Inventory Alert Agent | Calls the warehouse manager when a product’s stock reaches a critical low level. | Operations & Support | Voice |
| Incident Notification Agent | Calls on-duty personnel to alert them of critical failures in systems or services. | Operations & Support | Voice |
| Level 1 Technical Support Agent | Guides users through basic troubleshooting steps via chat. | Operations & Support | Text |
| Identity Verification Agent | Conducts security questions over the phone to verify a customer’s identity. | Operations & Support | Voice |
| Subscription Renewal Agent | Calls customers whose subscriptions are nearing expiration to facilitate the renewal process. | Operations & Support | Voice |
| Transcription & Summary Agent | Transcribes meetings or voice notes and generates a summary with actionable items. | Internal & HR | Text |
| Candidate Triage Agent (HR) | Filters CVs, qualifies applicants based on requirements, and notifies those who are not selected. | Internal & HR | Text |
| Customer Onboarding Agent | Sends a sequence of messages to guide new users through the initial use of a product or service. | Internal & HR | Text |
| Internal Communication Agent | Drafts and distributes announcements or weekly summaries to the team via Slack or email. | Internal & HR | Text |
| Feedback Analysis Agent | Processes survey responses, identifies recurring themes, and summarizes the findings. | Internal & HR | Text |
| Phone Pre-Interview Agent | Calls candidates to ask initial screening questions and confirm their interest in the role. | Internal & HR | Voice |
| Report Creation Agent | Gathers data from various sources and generates a draft performance report. | Internal & HR | Text |
| Comment Moderation Agent | Filters and removes spam or inappropriate content from blogs and social media comments. | Internal & HR | Text |
Implementation process¶
Our onboarding is a structured, five-step process managed entirely by our team.
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Discovery & Consultation: We start with a meeting to understand your business needs, identify key processes for automation, and define success metrics.
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Plan Selection & Onboarding: You select a pricing plan that fits your expected usage. We then begin the formal onboarding process, setting up your account and communication channels.
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Agent Configuration & Integration: We configure the selected agents to match your specific workflows. This includes connecting them to your existing software stack. We have extensive experience with native and custom integrations for tools like HubSpot, Salesforce, Pipedrive, Slack, WhatsApp, Twilio, Google Workspace, and more. We handle all technical aspects of the integration via APIs and webhooks.
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Testing & Calibration: Before going live, we run the agents in a controlled test environment. We calibrate their responses and decision-making logic based on test results to ensure high accuracy
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Deployment & Monitoring: Once approved, the agents are deployed into your live environment. Our team begins continuous monitoring to track performance and handle any exceptions.
Pricing¶
Our service is offered through a flexible, token-based subscription model designed to fit businesses of different sizes and needs.
The Starter Plan is ideal for businesses getting started with automation. For $500 USD per month, this plan includes 10,000 tokens and provides access to our basic Marketing & Sales agents, standard Operations agents, and limited Software Dev & QA agents. It also covers basic tool integrations, such as with email and Slack.
The Pro Plan is designed for businesses looking to scale their operations. At $1,500 USD per month, it includes a generous allotment of 50,000 tokens. This plan unlocks our advanced Marketing & Sales agents, enhanced Operations agents, and full access to our Software Dev & QA agents. It also includes premium tool integrations with platforms like CRMs and databases.
The Enterprise Plan is a fully customized solution for businesses with unique or large-scale needs. Pricing and token packages are tailored to specific requirements. This plan offers bespoke services such as custom AI agent development, enterprise-grade operational workflows, dedicated support, and white-label options.
Token consumption examples¶
- Sending a personalized follow-up email: ~50-100 tokens
- Qualifying a new lead from a web form: ~150-300 tokens
- A 2-minute appointment confirmation call: ~400-600 tokens
- Transcribing and summarizing a 10-minute audio clip: ~1,500-2,000 tokens
Security and data privacy¶
We are committed to the highest standards of data security.
All data in transit and at rest is encrypted.
We adhere to strict data privacy protocols and can accommodate compliance with regulations like GDPR upon request.
Access to client data is restricted to authorized personnel for the explicit purpose of orchestrating and maintaining the AI agents.
- Ask questions in the community forums.
- Check out changelog.