4Geeks AI Agents FAQs
This FAQ addresses common questions about 4Geeks AI Agents. Use the table of contents to navigate to specific topics.
General Questions¶
What are 4Geeks AI Agents?¶
4Geeks AI Agents is a fully managed service providing a collection of specialized artificial intelligence agents designed to automate and enhance business processes for SMEs and startups. Our unique “human-in-the-loop” approach means every agent is deployed, monitored, and orchestrated by a dedicated team of real human geeks at 4Geeks.
What is an AI Agent?¶
An AI Agent is a specialized software program designed to perform a specific business task autonomously. These agents can understand natural language (text or voice), execute predefined workflows, interact with your existing software tools, and make decisions based on their programming and the data they access.
What AI agents are available?¶
| Agent | Description | Type |
|---|---|---|
| AI Sales Agent | Qualifies leads, personalizes pitches, follows up, and closes deals | Text + Voice |
| AI Customer Support Agent | Resolves queries, troubleshoots issues, ensures satisfaction 24/7 | Text + Voice |
| AI Receptionist Agent | Handles calls, schedules appointments, greets visitors 24/7 | Voice + Text |
| AI Recruiter Agent | Screens resumes, conducts interviews, sources candidates | Text + Voice |
| AI Operations Agent | Automates workflows, manages inventory, coordinates tasks | Text + Voice |
| AI Collection Agent | Manages overdue payments, sends reminders, recovers debts | Voice + Text |
| AI Marketing Agent | Creates campaigns, analyzes data, generates content | Text |
| Custom Agent | Tailor-made AI agent for your unique business needs | Flexible |
Do I need technical skills to set up an AI Agent?¶
No. Our “human-in-the-loop” orchestration means our team handles the setup, configuration, and integration for you. You define the goals, and we do the heavy lifting.
What is “human-in-the-loop” orchestration?¶
Every AI Agent is monitored by our team. If an agent encounters a task it cannot resolve with high confidence, it escalates to a human geek who handles it manually. The outcome is then used to further train and improve the agent. This ensures consistent quality and expanding capabilities.
How does human orchestration work in practice?¶
Our team handles the entire lifecycle: - Setup & Configuration: We define goals and configure parameters for your business logic - Integration: We connect the agent to your existing software stack - Monitoring & Quality Assurance: We continuously monitor performance - Continuous Improvement: When an agent encounters a novel situation, it escalates to a human. The outcome is used as a training example to improve the agent over time
Can I use multiple agents at once?¶
Yes. All agents in your workspace share the same credit pool. You can run multiple agents simultaneously.
Can I create a custom AI agent?¶
Yes. We can build a tailor-made AI agent specifically designed for your business needs and unique workflows.
What industries do AI Agents serve?¶
AI Agents serve a wide range of industries including SaaS, e-commerce, healthcare, real estate, education, finance, hospitality, and more. Any business with repetitive tasks or customer-facing processes can benefit.
Getting Started¶
How do I get started with AI Agents?¶
- Discovery: We meet to map out your needs and success metrics
- Account Configuration: We set up your secure account and configure billing triggers
- Manual Integration: Our team integrates the agents into your stack (HubSpot, Salesforce, Slack, etc.)
- Testing: We run the agent in a safe environment to calibrate accuracy
- Go Live: We deploy the agent and begin 24/7 monitoring
How long does setup take?¶
Setup time varies based on complexity. Simple agents can be deployed within days, while complex integrations may take 1-2 weeks.
Can I integrate AI Agents with my CRM?¶
Absolutely. We integrate with popular CRMs like HubSpot, Salesforce, and Pipedrive to ensure data consistency and automated lead management.
What tools and platforms do you integrate with?¶
We integrate with a wide range of tools including: - CRMs: HubSpot, Salesforce, Pipedrive - Communication: Slack, Microsoft Teams, WhatsApp - Marketing: Email platforms, social media tools - Custom tools: Via API and custom code
Do I need to prepare anything before setup?¶
It helps to have: - Clear goals and success metrics for the agent - Access to the tools you want integrated - Documentation of your current workflows - Sample conversations or scripts (for voice/text agents)
Credits and Pricing¶
How does the credit system work?¶
4Geeks Credits are the universal currency within the platform. You purchase a pool of credits, and all AI agents in your workspace consume from the same central pool. Credits are deducted in real-time based on the complexity and duration of the interaction.
How many credits does each interaction consume?¶
- Voice interactions: ~400 credits per minute
- Text messages: ~40 credits per message
Note: Actual costs may vary depending on reasoning complexity and AI effort. If an agent needs to consult external documentation or a knowledge base, consumption may be higher.
What plans are available?¶
| Plan | Price | Monthly Credits | Estimated Capacity | Phone Numbers |
|---|---|---|---|---|
| Starter | $100/mo | 100,000 | ~250 voice mins or ~2,500 messages | 1 |
| Growth | $400/mo | 400,000 | ~1,000 voice mins or ~10,000 messages | 3 |
| Scale | $900/mo | 1,000,000 | ~2,500 voice mins or ~25,000 messages | 5 |
Which plan is right for me?¶
- Starter (100k credits): Ideal for validation, solopreneurs, and low-volume agents launching their first campaign
- Growth (400k credits): Best for growing teams with 4x capacity and 2 additional phone numbers included at no extra cost
- Scale (1M credits): Best value for high-volume operations at ~$0.36/min effective voice cost (compared to standard $0.40/min)
What happens if I run out of credits?¶
Your service does not stop. You can purchase Credit Top-ups at $1.00 USD = 1,000 Credits. Top-ups are one-time, non-recurring payments.
How does overage pricing work?¶
- Starter & Growth Plans: Top-up rate matches your plan rate (~$0.40 per voice minute equivalent)
- Scale Plan: Once you consume your discounted block, additional top-ups are at the standard rate ($1 for 1k credits). To maintain the discounted rate, we recommend an Enterprise/Custom contract
Is there a sandbox or free testing environment?¶
There is no sandbox environment. To test AI Agents, you must purchase credits.
Can I get custom pricing for high volumes?¶
Yes. If you need more than 1,000,000 credits per month, contact our sales team for custom pricing with unlimited scale, custom SLA, dedicated support, and white-glove onboarding.
How do phone numbers consume credits?¶
The quantity of phone numbers available for each plan will consume credits if you decide to enable them. Each plan includes a set number of dedicated numbers.
Can I upgrade or downgrade my plan?¶
Yes. You can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle.
WhatsApp Integration¶
Can AI Agents work with WhatsApp?¶
Yes. We have specialized setups for WhatsApp integration. AI Agents can engage in real-time conversations, qualify leads, and schedule appointments directly via WhatsApp Business.
See the WhatsApp AI Agent tutorial
How many WhatsApp numbers can I have?¶
The number of phone numbers depends on your plan: - Starter: 1 dedicated number - Growth: 3 dedicated numbers - Scale: 5 dedicated numbers
Do phone numbers consume credits?¶
Yes. Phone numbers consume credits when enabled and active.
Can I use my existing WhatsApp Business number?¶
Contact our team to discuss WhatsApp coexistence options for your existing number.
Learn about WhatsApp Coexistence
Use Cases¶
What are common use cases for AI Agents?¶
- Automating lead follow-up: Qualify, enrich, and engage new prospects instantly
- 24/7 customer support: Provide instant answers on your website or messaging apps
- Streamlining appointments: Automate confirmations, cancellations, and rescheduling via voice
- Scaling content creation: Generate drafts for social media, blogs, and product descriptions
Can the AI Agents handle WhatsApp?¶
Yes, we have specialized setups for WhatsApp integration. Our AI Agents can engage in real-time conversations, qualify leads, and schedule appointments directly via WhatsApp Business.
How does lead qualification work?¶
The AI Sales Agent engages with leads, asks qualifying questions, enriches the lead data, and routes qualified prospects to your sales team – all automatically.
Can AI Agents handle multiple languages?¶
Yes. Our agents can be configured to communicate in multiple languages based on your target market.
What happens if an agent can’t handle a request?¶
If an agent encounters a situation it cannot handle with high confidence, it escalates to a human team member. The outcome is used as a training example to improve the agent over time.
Security and Privacy¶
Is my data secure?¶
Yes. We implement enterprise-grade security practices to protect your data and your customers’ information.
Who monitors the AI agents?¶
Our dedicated team of real human geeks at 4Geeks continuously monitors all agents for performance, accuracy, and efficiency.
What happens if an agent makes a mistake?¶
If an agent encounters a situation it cannot handle with high confidence, it escalates to a human team member. The outcome is used as a training example to improve the agent over time.
Is my customer data shared with third parties?¶
No. Your data and your customers’ data are handled securely and are not shared with third parties.
Troubleshooting¶
My agent is not responding correctly. What should I do?¶
- Check your credit balance
- Review the agent’s configuration
- Contact support for assistance
My agent is consuming credits too quickly. What can I do?¶
- Review the agent’s workflow for inefficiencies
- Check if external knowledge base lookups are increasing consumption
- Contact our team to optimize the agent’s configuration
How do I monitor my credit usage?¶
You can monitor credit usage and agent performance from the 4Geeks Console.
My WhatsApp integration stopped working. What should I check?¶
- Verify your WhatsApp Business account is active
- Check your credit balance
- Review the integration status in the console
- Contact support if the issue persists
Can I pause an agent temporarily?¶
Yes. You can disable an agent from the console without losing its configuration.
Support¶
How do I contact support?¶
- Email: support@4geeks.io
- In-Console: Click the ? icon
- Documentation: 4Geeks AI Agents guides
- Community: community.4geeks.io/tags/ai-agents
What information should I provide when contacting support?¶
- Account ID or company name
- Agent name and type
- Description of the issue
- Screenshots or error messages
- Urgency level
What are support hours?¶
Standard support is available Monday-Friday, 9 AM - 6 PM (your timezone). Email response within 24 hours.
Can I request a new agent type?¶
Yes. Submit feature requests through the in-console feedback form, email to product@4geeks.io, the community forum, or your account manager.
Still questions? Ask the community or explore tutorials