4Geeks Glossary¶

A comprehensive reference of technical terms, product concepts, and industry definitions used across the 4Geeks Platform.

A¶

AI Agent: An autonomous software system powered by artificial intelligence that can perceive its environment, reason about tasks, and execute actions to achieve specific business objectives. 4Geeks offers pre-built agents for sales, customer support, receptionist, recruiting, operations, collections, and marketing.
AI Factory: The multi-model orchestration engine within AI Studio that intelligently routes tasks to the most suitable AI model (Claude, GPT, Gemini, DeepSeek) based on task type, optimizing for quality, speed, and cost.
AI Gateway: A private, enterprise-grade proxy layer that sits between your applications and AI model providers. It provides zero data retention, encrypted transit, request sanitization, response validation, and audit logging.
AI Studio: A development platform that provides AI-augmented tooling including the AI Gateway, AI Factory orchestration, smart context injection, automated QA guardrails, and real-time token monitoring.
API Key: A unique credential used to authenticate requests to the 4Geeks Platform APIs. Keys are managed from the Console and come in different types (public, secret) with varying permission levels.
ATS (Applicant Tracking System): Software used by recruiters to manage the hiring process. 4Geeks Talent includes a built-in ATS and AI Agents can integrate with external systems like Greenhouse, Lever, and Workday.
AVS (Address Verification System): A fraud prevention mechanism that verifies the billing address provided by a customer matches the address on file with the card issuer.

C¶

Chargeback: A transaction reversal initiated by a customer’s bank when a customer disputes a charge. 4Geeks Payments provides tools to submit evidence and contest chargebacks.
Console: The centralized web dashboard (console.4geeks.io) where users manage API keys, activate services, monitor usage, and configure products across the 4Geeks Platform.
Coexistence (WhatsApp): A configuration mode that allows an AI Agent to operate alongside an existing WhatsApp Business account, sharing the same phone number without disrupting current operations.
Credits: The consumption-based unit used to measure and bill AI Agent usage. Credits are consumed based on the volume and complexity of interactions processed by AI Agents.
CRO (Conversion Rate Optimization): The practice of increasing the percentage of website visitors who take a desired action. 4Geeks Talent offers CRO services as part of its Growth Engineering offering.
Customer Portal: A self-service interface provided by 4Geeks Payments that allows end customers to manage their own subscriptions, update payment methods, view billing history, and cancel or upgrade plans.
CVV (Card Verification Value): A 3- or 4-digit security code on payment cards. Storing CVV data is prohibited under PCI DSS compliance requirements.

D¶

Dunning: The automated process of retrying failed recurring payments and notifying customers to update their payment information, reducing involuntary subscription churn.

E¶

EHR (Electronic Health Record): A digital version of a patient’s complete medical history, maintained by healthcare providers. 4Geeks Health provides full EHR/EMR management capabilities.
EMR (Electronic Medical Record): A digital record of a patient’s medical information within a single practice or facility. Often used interchangeably with EHR.
EOR (Employer of Record): A third-party organization that legally employs workers on behalf of another company, handling compliance, tax withholding, and statutory benefits in countries where the client company has no legal entity. 4Geeks Payroll provides EOR services.

F¶

Frictionless Flow (3DS): A 3D Secure authentication path where the transaction is verified in the background without requiring additional customer interaction, resulting in higher conversion rates.

H¶

HIPAA: The Health Insurance Portability and Accountability Act, a US regulation that sets standards for protecting sensitive patient health information. 4Geeks Health is designed to support HIPAA compliance.

I¶

ICD-10: The 10^th revision of the International Classification of Diseases, a medical coding standard used for diagnoses. 4Geeks Health supports ICD-10 coding within its clinical workflows.
IoT (Internet of Things): Network-connected physical devices that collect and exchange data. 4Geeks Perks supports IoT integration for tracking perk consumption (coffee machines, gym facilities) and automating payroll adjustments.

K¶

KYC (Know Your Customer): A verification process used by financial services to confirm the identity of clients. 4Geeks Payments requires KYC completion during account activation for compliance.
KYB (Know Your Business): A verification process similar to KYC but applied to business entities, verifying company registration, ownership structure, and legitimacy.

M¶

Merchant of Record (MoR): The entity that legally processes a payment transaction and assumes liability for compliance, taxes, fraud, and chargebacks. 4Geeks Payments operates as a MoR, meaning it handles these responsibilities on behalf of merchants.
Multi-Model Orchestration: The capability of the AI Factory to dynamically route tasks across multiple AI models (Claude, GPT, Gemini, DeepSeek) based on the nature of the task, optimizing for quality, speed, and cost.

P¶

PAN (Primary Account Number): The full card number on a payment card. Storing raw PANs increases PCI DSS compliance scope. 4Geeks Payments recommends using payment tokens instead.
PCI DSS: Payment Card Industry Data Security Standard – a set of security requirements for organizations that handle credit card information. 4Geeks Payments is PCI DSS compliant and provides tools to reduce your compliance scope.
Payment Link: A no-code payment collection method that generates a secure, shareable URL for one-time payments. Can be shared via email, WhatsApp, or social media.
Payment Token: A secure, randomized reference that replaces sensitive card data (PAN) for recurring charges. Tokens are returned by the 4Geeks Payments API and can be stored safely on your servers.
Payout: The transfer of collected funds from 4Geeks Payments to a merchant’s bank account. Payouts typically settle within 2-5 business days.
Proration: The automatic calculation of partial charges or credits when a subscription plan is changed mid-billing cycle. 4Geeks Payments handles proration automatically for upgrades and downgrades.

R¶

RCM (Revenue Cycle Management): The financial process that healthcare facilities use to track patient care episodes from registration and appointment scheduling to final payment of a balance. 4Geeks Health provides automated RCM tools.
RFID (Radio-Frequency Identification): A technology that uses radio waves to identify and track objects. 4Geeks Perks issues RFID cards to employees for instant, tap-and-go redemption of perks and benefits.
REST API: Representational State Transfer Application Programming Interface – a web service architecture used by all 4Geeks Platform products for programmatic integration.

S¶

SAQ (Self-Assessment Questionnaire): A PCI DSS compliance validation tool that merchants use to demonstrate their security posture. Different SAQ types (SAQ A, SAQ A-EP) apply based on how payment data is handled.
Sandbox: A test environment that mirrors production functionality without processing real transactions. 4Geeks Payments provides a sandbox with test cards for integration testing before going live.
SEPA: Single Euro Payments Area – a payment integration initiative of the European Union. 4Geeks Payments supports SEPA direct debits and transfers for European transactions.
Smart Context Injection: An AI Studio feature that maps an entire codebase to provide project-wide context to AI models, including architecture documentation, coding standards, and configurable context priority levels.
SSL/TLS: Secure Sockets Layer / Transport Layer Security – cryptographic protocols that provide encrypted communication over a network. Required for PCI DSS compliance and all 4Geeks Platform integrations.
Subscription: A recurring billing arrangement where a customer is charged at regular intervals. 4Geeks Payments provides a full subscriptions engine with auto-debits, retry logic, and automatic proration.

T¶

Token Audit Dashboard: A real-time monitoring interface in AI Studio that tracks token usage across all AI model interactions, provides detailed reports, and supports hard-limit protection to control costs.
Tokenization: The process of replacing sensitive data (like card numbers) with non-sensitive equivalents (tokens). 4Geeks Payments provides a Tokenization API that reduces PCI DSS compliance scope.

W¶

Webhook: An HTTP callback that sends real-time notifications to your server when specific events occur (e.g., payment completed, subscription cancelled, chargeback received). 4Geeks Payments and AI Agents both support webhooks.
WhatsApp Business API: The official Meta API for businesses to communicate with customers on WhatsApp. 4Geeks AI Agents integrate with the WhatsApp Business API for automated customer interactions.

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