Payroll FAQ¶
General¶
What is 4Geeks Payroll?¶
A workforce-management and payroll console for employers. It manages employees and contractors, time and attendance, leaves, local social-security calculations, payroll runs and payslips, plus an employee mobile app and a FaceID attendance kiosk.
Which countries are supported?¶
Twelve Latin American countries have full support: Costa Rica, Mexico, Panama, Colombia, Ecuador, Honduras, El Salvador, Guatemala, Uruguay, Paraguay, Chile and Peru. Other countries can be stored on a record but have no tax preset or local benefits.
What does it cost?¶
Core is \(7 USD per worker per month** and Business is **\)12 USD per worker per month; Grow (software plus payroll maquila) is custom. Plans require a minimum of 30 workers. See plans and pricing.
Is this an EOR?¶
No. 4Geeks Payroll is software you run on top of your own entities. You keep your legal entities and providers, and use 4Geeks as the management layer.
Employees and contractors¶
How do I add people?¶
Go to Payroll → Employees and click Add Employee, or import many at once with Import CSV. See Employees and contractors.
Is there a separate contractor product?¶
No. A contractor is an employee record with Contract Type = Contractor. Contractors go through the same timesheets, payroll and payslips.
How do employees get app access?¶
Adding an employee sends a magic-link invitation automatically. You can resend it from the employee profile.
How does a termination work?¶
Open the employee, click Terminate, choose the date and type, review the severance preview and confirm. A severance PDF is available. See Terminations.
Time and attendance¶
How can employees clock in and out?¶
Three ways: the FaceID kiosk (facial recognition), the employee app (GPS), or manual/bulk entry by an admin. See Time tracking.
Are timesheets created automatically?¶
Yes. Monthly timesheets are generated from attendance, with regular and overtime hours computed from the assigned shift.
How does overtime get paid?¶
Overtime must be approved in Payroll → Overtime. Approved hours are priced with country-specific multipliers. See Overtime.
Payroll¶
How do I run payroll?¶
Go to Payroll → Runs, click Run Payroll, choose the period, review the preview and click Finalize & Run. See Payroll runs.
Why is an employee missing from a run?¶
They are only included if they have an approved timesheet overlapping the period (and match the station filter). Check Timesheets.
Can I pay employees in different currencies?¶
Yes. Employees in different currencies are grouped into one run per currency. Analytics works one currency at a time.
Can I undo a run?¶
Completed or approved runs can be Reverted to Draft (unless the period is locked) or Voided with a reason. Drafts can be deleted.
Does the system calculate income tax?¶
No. The tax engine calculates social-security contributions (employee and employer). Income tax must be added as manual rules. See Tax & Compliance.
Payslips¶
Are payslips sent automatically?¶
Yes. When a run reaches Completed, payslips are emailed to employees automatically and can also be downloaded from the console or the employee app. See Payslips.
What is shown on a payslip?¶
Gross and net pay, hours, base pay, overtime, bonuses, employee social charges, deductions and travel expenses (reimbursed separately).
Travel expenses¶
Are viáticos part of net pay?¶
No. Travel expenses appear on the payslip but are paid separately from gross and net salary. See Travel expenses.
Apps¶
Is there a mobile app?¶
Yes — the employee app (Android) lets employees view payslips, clock in/out with GPS and message HR. It is available on the Business plan. See Employee app.
Does the FaceID kiosk need internet?¶
No. Recognition and matching run on the device; clock events sync automatically when connectivity returns. See FaceID kiosk.
Security and access¶
What roles exist?¶
Admin (full access) and Guest (read-only). Admins manage members from Settings → Team.
Where are documents stored?¶
Leave certificates and generated HR documents are stored privately. See HR Document Studio.
Support¶
How do I contact support?¶
Use Settings → Support & Docs or the 4Geeks help center. Business plans include priority support.
Related¶
Still have questions? Ask on Discord or explore the tutorials.