4Geeks Perks FAQs
This comprehensive FAQ addresses common questions about 4Geeks Perks. Use the table of contents to navigate to specific topics.
General Questions¶
What is 4Geeks Perks?¶
4Geeks Perks is a comprehensive platform that helps companies manage and deliver employee benefits and perks. It provides a centralized hub for transportation subsidies, meal vouchers, wellness programs, entertainment discounts, and more, with features like RFID card redemption, real-time analytics, and IoT integrations.
Who is eligible for 4Geeks Perks?¶
4Geeks Perks is available to all active employees and contractors managed through 4Geeks Payroll or working within a 4Geeks Team. Eligibility can be customized by administrators based on employment type, department, location, and tenure.
What plans are available?¶
4Geeks Perks offers two plans:
- Stands Plan: Access to standard perks catalog and basic usage tracking via the web app
- Premium Plan: Includes advanced perks, real-time analytics, IoT integrations, custom branding, and HR system integration
How much does 4Geeks Perks cost?¶
Pricing depends on your plan, company size, and selected features. Contact our sales team for a customized quote based on your needs.
Can I switch plans?¶
Yes, you can upgrade from Stands to Premium at any time. Downgrades take effect at the next billing cycle. Contact support to discuss your options.
Is 4Geeks Perks available in multiple languages?¶
Yes, the platform supports multiple languages including English, Spanish, Portuguese, German, and Italian. Employees can choose their preferred language in settings.
Getting Started¶
How do I get started as an administrator?¶
Follow our Getting Started Guide for a complete walkthrough, including: 1. Configuring your company profile 2. Selecting your plan 3. Setting up the perks catalog 4. Importing employees 5. Configuring the wallet 6. Setting up RFID cards 7. Enabling perks 8. Testing the system 9. Communicating to employees 10. Monitoring and optimizing
How long does setup take?¶
Basic setup can be completed in 1-2 hours. Full implementation with IoT integrations and custom configurations may take 1-2 weeks depending on complexity.
Do you offer onboarding support?¶
Yes, we provide: - Documentation and guides - Video tutorials - Live onboarding sessions (Premium plans) - Dedicated account manager (Enterprise plans) - Community forum access
Can I import employees from a spreadsheet?¶
Yes, you can import employees via CSV or Excel file. Download the template from Perks > Employees > Import, fill it out, and upload. See detailed instructions
Can I integrate with my HR system?¶
HR system integration is available on Premium plans. We support BambooHR, Workday, Gusto, and other major HR platforms. Learn about integrations
Employee Usage¶
How do employees access 4Geeks Perks?¶
Employees can access perks through: - Web Portal: console.4geeks.io/perks - Mobile App: Available on iOS and Android - RFID Card: For touchless redemption at physical locations
How do employees activate their account?¶
- Receive invitation email from administrator
- Click the activation link
- Create password
- Complete profile
- Download mobile app (optional)
- Activate RFID card (if provided)
How do employees redeem perks?¶
Via Web/Mobile App: 1. Browse available perks 2. Select a perk 3. Follow redemption instructions (code, voucher, or direct access)
Via RFID Card: 1. Tap card on RFID reader at perk location 2. System verifies eligibility and balance 3. Perk is redeemed automatically 4. Receipt sent via email/app
Can employees see their wallet balance?¶
Yes, employees can view their wallet balance and transaction history in: - Web portal dashboard - Mobile app home screen - Email notifications (after transactions)
What happens if an employee loses their RFID card?¶
Employees should immediately: 1. Report the lost card through the app or portal 2. Contact HR/administrator 3. Request a replacement card
The administrator will deactivate the lost card and issue a new one. The wallet balance transfers automatically to the new card.
Can employees transfer perks to colleagues?¶
No, perks are non-transferable and tied to individual employee accounts. This ensures proper tracking and tax compliance.
Perks Wallet¶
What is the Perks Wallet?¶
The Perks Wallet is a digital point-based system that allows employees to redeem perks and services. Administrators allocate points to employee wallets, which can be used at approved vendors and IoT devices.
How are points allocated?¶
Administrators can allocate points through: - Recurring allocations: Automatic monthly or weekly credits - One-time allocations: Manual credits for bonuses or rewards - Event-based allocations: Points for milestones or achievements - HR integration: Automatic sync with compensation changes
Learn more about wallet management
What is the value of each point?¶
Administrators set the point-to-currency ratio. Common configurations: - 1 point = $0.10 - 1 point = $0.50 - 1 point = $1.00
The value is consistent across the organization.
Do wallet points expire?¶
Point expiration is configurable by administrators: - No expiration: Points roll over indefinitely - Monthly expiration: Unused points expire at month-end - Quarterly expiration: Points expire every 3 months - Custom policy: Defined by company policy
Check with your administrator for your company’s specific policy.
Can employees cash out wallet points?¶
No, wallet points cannot be converted to cash. They can only be redeemed for approved perks and services within the 4Geeks Perks platform.
What can employees buy with wallet points?¶
Eligible purchases depend on company configuration but typically include: - Transportation passes - Meal vouchers - Wellness programs - Entertainment tickets - Coffee and snacks - Workstation equipment - Parking fees - Vending machine items (Premium)
RFID Cards¶
What is an RFID card?¶
An RFID (Radio Frequency Identification) card is a contactless card that employees use to redeem perks at physical locations. It connects to the employee’s wallet and account.
How do employees get an RFID card?¶
Administrators order cards through the 4Geeks Console and distribute them to employees. Employees must activate their cards before first use.
How do employees activate their RFID card?¶
- Log in to the 4Geeks Perks portal or mobile app
- Navigate to My Card > Activate
- Follow the activation prompts
- Test the card at an RFID reader
Can I use a custom-branded RFID card?¶
Yes, custom-branded cards are available on Premium plans. You can add your company logo and colors.
What if an RFID card stops working?¶
Try these steps: 1. Ensure the card is activated 2. Check for sufficient wallet balance 3. Verify the perk is enabled for the employee 4. Test at a different RFID reader 5. Contact administrator for card replacement
Are RFID cards secure?¶
Yes, RFID cards use encrypted communication and are linked to individual employee accounts. If a card is lost or stolen, it can be immediately deactivated.
Services and Perks¶
What perks are available?¶
4Geeks Perks supports a wide range of perks: - Transportation (passes, reimbursements) - Restaurant (meal vouchers, subsidized cafeterias) - Workstation (ergonomic equipment) - Corporate parking - Wellness and fitness - Entertainment and recreation - Coffee station - Post office services - Vending machines (Premium) - Self-serve market (Premium)
Can I customize which perks are offered?¶
Yes, administrators can enable or disable specific perks based on company policy, budget, and employee needs. You can also configure eligibility rules and budget limits for each perk.
Can I add custom perks?¶
Custom perks can be configured through the platform. Contact support to discuss your specific requirements and implementation options.
Are there geographic restrictions on perks?¶
Administrators can set location-based restrictions on perks. For example, a restaurant perk might only be available near specific office locations.
How do I request a new perk?¶
Employees can submit perk requests through the platform. Administrators review requests and can enable new perks based on demand and budget.
IoT Devices¶
What IoT devices are supported?¶
4Geeks Perks supports: - Smart vending machines - Coffee stations - Self-serve markets - RFID readers - Smart lockers - Parking gate systems
Are IoT devices included in the plan?¶
IoT integrations are available on Premium plans. Device hardware must be purchased separately or through our partner network.
How do I connect an IoT device?¶
Follow our IoT Integration Guide for step-by-step instructions on: 1. Device preparation 2. Registration in 4Geeks Perks 3. Configuration 4. Testing 5. Activation
What happens if an IoT device goes offline?¶
The system will: 1. Send an alert to administrators 2. Log the offline event 3. Continue processing transactions locally (if supported) 4. Sync data when connection is restored
Administrators should troubleshoot connectivity and contact support if needed.
Can I monitor IoT device performance?¶
Yes, the IoT Dashboard shows: - Device status (online/offline) - Transaction counts - Inventory levels - Error logs - Performance metrics
Do IoT devices require maintenance?¶
Yes, regular maintenance includes: - Firmware updates - Physical inspections - Inventory restocking - Sensor calibration - Security audits
Administration¶
Who can administer 4Geeks Perks?¶
Administrators are designated by your organization. Roles include: - Super Admin: Full access - HR Admin: Employee and perk management - Finance Admin: Budget and wallet management - Facility Admin: IoT devices and vendors - Manager: Team approvals and reports
How do I add a new administrator?¶
- Go to Perks > Settings > Admin Users
- Click Add Admin
- Select user
- Assign role
- Set custom permissions (optional)
- Click Save
Can I set custom permissions?¶
Yes, you can create custom permission sets with granular control over what administrators can access and modify. Learn more
How do I manage employee eligibility?¶
Eligibility is configured per perk: 1. Go to Perks > Catalog > [Perk] > Configure 2. Set eligibility rules: - Employee types - Departments - Locations - Tenure requirements 3. Save changes
How do I approve perk requests?¶
If approval workflows are enabled: 1. Go to Perks > Approvals 2. Review pending requests 3. Click Approve or Deny 4. Add comments (optional) 5. Submit decision
Budget and Billing¶
How is billing calculated?¶
Billing is based on: - Plan type (Stands or Premium) - Number of employees - Selected features - IoT device count (if applicable)
Can I set budget limits?¶
Yes, administrators can set: - Overall monthly budget - Per-perk budgets - Per-employee budgets - Department budgets
What happens when budget is exceeded?¶
Administrators can configure: - Hard limit: Perks stop when budget is reached - Soft limit: Alerts sent, but perks continue - Approval required: Manager approval for over-budget redemptions
Can I get alerts when approaching budget limits?¶
Yes, set up budget alerts at Perks > Budget > Alerts. Configure thresholds (e.g., 75%, 90%, 100%) and recipients.
How do I track ROI?¶
Use the ROI Report in Perks > Reports > ROI to calculate: - Total program cost - Estimated employee value - Retention impact - Productivity metrics - Satisfaction scores
Reporting and Analytics¶
What reports are available?¶
Standard reports include: - Usage Report - Budget Report - Employee Engagement Report - Wallet Report - Vendor Report - ROI Report
Can I create custom reports?¶
Yes, use the Custom Report builder to: - Select data fields - Apply filters - Choose aggregations - Set groupings - Save as templates
Can I schedule reports?¶
Yes, schedule automatic report generation and delivery: - Daily, weekly, monthly, or quarterly - Email delivery to multiple recipients - PDF, CSV, or Excel format
How do I export data?¶
Reports can be exported as: - CSV - Excel - PDF - JSON
Click Export on any report and choose your format.
Can I access analytics via API?¶
Yes, the Analytics API provides programmatic access to dashboard metrics, usage data, and budget reports. See API documentation
Troubleshooting¶
Employee can’t log in¶
Solutions: - Verify email address is correct - Check if employee is active in the system - Resend invitation email - Reset password - Clear browser cache
RFID card not working¶
Solutions: - Confirm card is activated - Check card assignment in system - Verify employee has wallet balance - Test at different RFID reader - Check for device errors - Replace card if damaged
Wallet balance not updating¶
Solutions: - Check for pending transactions - Verify redemption was approved - Review transaction history - Check for system delays - Contact support if issue persists
Perk not showing for employee¶
Solutions: - Verify perk is enabled - Check eligibility rules - Confirm employee meets requirements - Review department/location restrictions - Check if budget is exhausted
IoT device offline¶
Solutions: - Check physical connections (power, network) - Verify network connectivity - Restart device - Check firewall rules - Review device logs - Contact device manufacturer or support
Report generation slow¶
Solutions: - Reduce date range - Apply more filters - Use summary view instead of detailed - Schedule for off-peak hours - Export to CSV for large datasets
Budget alerts not working¶
Solutions: - Verify alert is enabled - Check recipient email addresses - Review threshold settings - Test alert configuration - Check spam/junk folder
Security and Privacy¶
How is employee data protected?¶
4Geeks Perks implements: - TLS 1.3 encryption for data in transit - AES-256 encryption for data at rest - Role-based access control - Regular security audits - GDPR compliance - SOC 2 Type II certification
Who can see employee perk usage?¶
Access is controlled by roles: - Employees: Their own usage only - Managers: Their team’s aggregated data - HR Admins: Individual employee data - Finance Admins: Aggregated financial data - Super Admins: Full access
Is RFID card data secure?¶
Yes, RFID cards use: - Encrypted communication - Unique identifiers - No personal data stored on card - Immediate deactivation capability - Tamper detection
Can employees opt out of tracking?¶
Employees can choose not to use perks, but usage data is necessary for program administration and reporting. Discuss privacy concerns with your administrator or HR department.
How long is data retained?¶
- Transaction data: 7 years
- Employee data: Employment duration + 3 years
- Analytics snapshots: 3 years
- Custom reports: Until deleted
Mobile App¶
Is there a mobile app?¶
Yes, 4Geeks Perks has mobile apps for: - iOS (iPhone and iPad) - Android (phones and tablets)
What can employees do in the mobile app?¶
- View wallet balance
- Browse available perks
- Redeem perks
- View transaction history
- Activate RFID card
- Receive notifications
- Update profile
- Access support
How do employees download the app?¶
- iOS: App Store (search “4Geeks Perks”)
- Android: Google Play Store (search “4Geeks Perks”)
Can administrators use the mobile app?¶
Currently, the mobile app is designed for employees. Administrators should use the web console for full functionality.
Integration and API¶
What integrations are available?¶
- HR Systems: BambooHR, Workday, Gusto, and more
- Payment Gateways: Stripe, PayPal
- IoT Devices: Vending machines, coffee stations, parking systems
- Communication: Slack, Microsoft Teams
- Accounting: QuickBooks, Xero
Can I build custom integrations?¶
Yes, 4Geeks Perks provides REST APIs for: - Employee management - Wallet operations - Perk configuration - Transaction reporting - Analytics data
How do I get API credentials?¶
- Go to Perks > Settings > API Keys
- Click Generate Key
- Name the key
- Set permissions
- Copy and securely store the key
- Use in API requests
Best Practices¶
How do I increase employee adoption?¶
- Communicate benefits clearly and frequently
- Provide easy-to-follow guides
- Host launch events or webinars
- Offer incentives for early adoption
- Gather and act on feedback
- Showcase success stories
How do I optimize my perks budget?¶
- Monitor usage analytics regularly
- Remove underutilized perks
- Increase investment in popular perks
- Set appropriate budget limits
- Use data to negotiate vendor terms
- Review and adjust quarterly
How often should I review my perks program?¶
- Daily: Check alerts and anomalies
- Weekly: Review usage trends
- Monthly: Comprehensive analysis
- Quarterly: Strategic review and adjustments
- Annually: Complete program evaluation
How do I measure perks program success?¶
Track these metrics: - Adoption rate (target: 70%+) - Employee satisfaction scores - Retention rate improvement - Budget utilization (target: 80-90%) - ROI calculation - Employee feedback
Support¶
How do I contact support?¶
- Email: support@4geeks.io
- In-Console: Click ? icon in bottom right
- Documentation: 4Geeks Perks guides
- Community: community.4geeks.io
What information should I provide when contacting support?¶
- Account ID or company name
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots or error messages
- Affected employee(s) or device(s)
- Urgency level
What are support hours?¶
Standard support is available: - Monday-Friday: 9 AM - 6 PM (your timezone) - Email response within 24 hours - Premium plans: Priority support with faster response times - Enterprise plans: 24/7 support available
Can I request a feature?¶
Yes, submit feature requests through: - In-console feedback form - Email to product@4geeks.io - Community forum - Your account manager
Still Have Questions?¶
- Browse our complete documentation
- Join the community forum
- Contact support
- Schedule a demo with our team
Still questions? Ask the community or explore tutorials