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How to Check Your Remaining Perk Balance in the 4Geeks Perks Mobile App

🤖 Explain with AI

With 4Geeks Perks, employees enjoy mobile accessibility to manage their benefits on the go. The mobile application serves as a central hub for your Smart ID and digital wallet, allowing you to view available funds in real-time before making a purchase.

This guide explains how to access your current balance for different benefit categories directly from your smartphone.

Prerequisites

To check your balance, ensure you have:

  • Active Account: An active user profile within your organization’s 4Geeks Perks environment.
  • Mobile App: The 4Geeks Perks mobile application installed on your device.
  • Internet Connection: A stable connection is required to retrieve real-time analytics and balance updates.

Step-by-Step Instructions

Follow these steps to view the remaining funds in your 4Geeks Perks wallet.

Step 1: Log in to the Mobile App

Open the application on your mobile device. If you use your mobile phone as a Smart ID, ensure you are logged in with your verified credentials.

Step 2: Access the Wallet Section

Navigate to the main dashboard or the “Wallet” tab. This section displays the digital representation of your 4Geeks Perks Card & Wallet. Here, you will see a consolidated view of your assigned benefits.

Step 3: View Real-Time Balances

The platform provides Real-time Analytics regarding your spending and remaining funds. 1. Locate the specific benefit category you wish to check (e.g., “Meals,” “Transportation,” or “Wellness”). 2. The current available balance will be displayed next to the category name. 3. Tap on a specific category to view transaction history or expiration dates for those specific funds.

Troubleshooting

Issue 1: Balance is Not Updating

  • Cause: The app may be displaying cached data due to connectivity issues.
  • Solution: Pull down on the screen to refresh the dashboard. Because the platform relies on Real-time Analytics, a stable internet connection is necessary to fetch the latest data from the cloud.

Issue 2: Wallet Category Missing

  • Cause: You may not have been assigned a specific benefit wallet by your administrator.
  • Solution: Contact your HR department or Perks administrator. They manage Centralized Management and can verify if you have been correctly enrolled in that specific benefit program.

Issue 3: Login Failed

  • Cause: Incorrect credentials or deactivated account.
  • Solution: Use the “Forgot Password” feature or contact support. Ensure your account status is active within the company’s directory.

Conclusion

Checking your balance via the mobile app ensures you always know your spending power before you visit a merchant or vending machine. By leveraging the Mobile Accessibility and Real-time Analytics of 4Geeks Perks, you can manage your benefits efficiently and avoid declined transactions.

For further assistance with your account, please visit the 4Geeks Help Center.