Skip to content

How to Claim Perks and Use Your Allowance in 4Geeks Perks

🤖 Explain with AI

Traditional benefit models often require employees to pay out-of-pocket and wait for reimbursement. 4Geeks Perks modernizes this experience by providing a smart, centralized platform where “claiming” a perk is as simple as using a dedicated card or mobile app.

Instead of filing paperwork, employees utilize a unique 4Geeks Perks Card (RFID-based) or their mobile phone as a Smart ID. These credentials are linked directly to a configurable personal points-based wallet, allowing for instant access to funds and services without the administrative hassle. This guide explains how to access and utilize your benefits.

Prerequisites

To start using your perks, ensure you have the following:

  • Active User Account: You must have an active employee profile on the platform.
  • Activated Credential: You need either a physical 4Geeks Perks Card or the mobile app installed to function as your Smart ID.
  • Available Balance: Your personal wallet must have sufficient points or funds allocated by your employer.

Step-by-Step Instructions

Follow these steps to access your allowances and redeem services.

Step 1: Access Your Wallet

Before attempting to use a perk, it is helpful to know your current standing.

  1. Log in to the 4Geeks Console or open the 4Geeks Perks mobile app.
  2. Navigate to the Wallet section.
  3. Here, you can view your available points or currency balance.
  4. Review any specific categories your funds are tied to (e.g., Wellness, Dining, or Office Supplies).

Step 2: Identify Eligible Services

Your company may offer a mix of on-site and external benefits. Check which services are available to you.

  • On-site Services: Look for Coffee stations, Vending machines, or Post mix machines located within your office that display the 4Geeks or “Smart ID” logo.
  • Facility Access: Your card may also grant access to Corporate parking spots or Electric car charging stations if you are eligible.
  • External Purchases: For benefits like gym memberships or supplies, check if your wallet funds can be used at specific merchant terminals.

Step 3: Redeem or “Claim” the Perk

The “claim” process is an instant transaction using your smart credential.

  1. For Vending/Coffee: Approach the machine (e.g., a Premium Self-serve market kiosk).
  2. Select Item: Choose your beverage or snack.
  3. Authenticate: Tap your 4Geeks Perks Card or hold your mobile phone (Smart ID) near the reader.
  4. Confirmation: The cost is automatically deducted from your linked personal wallet. No receipt submission is necessary as the transaction is logged digitally.

Step 4: Requesting Physical Assets (Workstation)

If your perk involves physical equipment (like a laptop or chair) rather than a digital transaction:

  1. Navigate to the Workstation delivery or Integrated services section of the dashboard.
  2. Select the item you need from the catalog.
  3. Submit the request. Once approved by an admin, the item will be shipped to your location, and the status will be tracked in the portal.

Common Use Cases

Scenario 1: The Morning Coffee Run

  • Situation: You want a cappuccino from the office’s premium coffee station.
  • Action: Instead of looking for loose change, you tap your 4Geeks Perks Card on the machine’s reader.
  • Result: The machine dispenses the coffee. The transaction is recorded in your account, and your coffee allowance is adjusted instantly.

Scenario 2: Accessing Corporate Parking

  • Situation: You are driving to the office and need to park.
  • Action: You drive up to the corporate garage. The system recognizes your vehicle or you scan your mobile Smart ID at the gate.
  • Result: The gate opens automatically. The parking session is logged in the Parking module of your dashboard.

Troubleshooting

Issue 1: Transaction Declined

  • Cause: Insufficient funds in your wallet or the specific benefit category is empty.
  • Solution: Check your balance in the 4Geeks Console. If you believe this is an error, contact your HR administrator to review your wallet allocation.

Issue 2: Card Not Reading

  • Cause: The RFID chip in the card may be damaged, or the NFC on your phone is disabled.
  • Solution: If using a phone, ensure NFC is turned on. If using a physical card, try a different reader. If it persists, request a replacement via the Support tab.

Issue 3: Item Out of Stock

  • Cause: The vending machine or market inventory has not been replenished.
  • Solution: Use the Send surveys or feedback feature in the app to notify the facilities team.

Conclusion

With 4Geeks Perks, claiming a benefit is designed to be frictionless. By consolidating access, payments, and tracking into a single Smart ID, you can focus on your work (and your wellness) without worrying about expense reports or reimbursement forms.

Additional Resources