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How to Redeem Perks at Office Vending Machines using RFID

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Modern office amenities should be accessible instantly, without the need for cash or credit cards. 4Geeks Perks integrates directly with on-site Vending machines, Post mix machines, and Premium Self-serve markets, allowing employees to redeem snacks and beverages using their digital allowance.

By using your assigned 4Geeks Perks Card (RFID-based) or your mobile phone as a Smart ID, you can tap-and-go at any supported terminal. The system automatically deducts the cost from your personal points-based wallet, ensuring a seamless experience. This guide explains how to use your credential to redeem items at the office.

Prerequisites

To use the vending machines, ensure you have:

  • Active Perks Account: You must be an active user on the platform.
  • Activated Credential: You need your physical 4Geeks Perks Card or the mobile app set up as a Smart ID.
  • Sufficient Balance: Your personal wallet must have enough points or funds allocated by your employer for the “Dining” or “Snacks” category.

Step-by-Step Instructions

Follow these steps to redeem an item from a vending machine or market kiosk.

Step 1: Locate a Supported Machine

Look for machines in your office breakroom or cafeteria. Supported units typically include: * Vending machines: Traditional snack and drink dispensers. * Post mix machines: Dispensers for fountain drinks. * Coffee stations: Premium coffee makers. * Self-serve markets: Open kiosks for premium snacks and meals.

Step 2: Select Your Item

  1. For Vending/Coffee Machines: Use the machine’s keypad or touchscreen to select the product code (e.g., A4 for chips or “Cappuccino”).
  2. For Self-Serve Markets: Pick up the physical item from the shelf and scan its barcode at the kiosk terminal.

Step 3: Authenticate and Pay

Instead of inserting cash, use your smart credential:

  1. RFID Card: Hold your 4Geeks Perks Card against the contactless reader (usually marked with the WiFi-like symbol).
  2. Mobile Smart ID: Unlock your phone and hold it near the NFC reader if you are using the mobile integration.
  3. Wait for the Beep: The reader will beep or light up green to indicate a successful read.

Step 4: Collect Your Item

  • Once authenticated, the machine will verify your wallet balance in real-time.
  • The item will dispense, or the kiosk transaction will complete.
  • The cost is automatically deducted from your wallet, and you can view the transaction details immediately in the 4Geeks Console or mobile app.

Common Use Cases

Scenario 1: The Afternoon Snack

  • Situation: You need a quick energy boost during a busy afternoon.
  • Action: You walk to the office Vending machine, select a protein bar, and tap your 4Geeks Perks Card.
  • Result: The bar dispenses instantly. You didn’t need your wallet, and the $2 cost was covered by your monthly “Office Perks” allowance.

Scenario 2: Premium Coffee Break

  • Situation: You want a latte from the new Coffee station.
  • Action: You select “Latte” on the touchscreen and scan your mobile Smart ID.
  • Result: The machine grinds the beans and brews your drink. The system logs this as a “Wellness” or “Dining” expense, keeping your personal bank account untouched.

Troubleshooting

Issue 1: “Insufficient Funds” or “Declined”

  • Cause: Your wallet balance is too low, or the specific benefit category (e.g., Snacks) is empty.
  • Solution: Open the 4Geeks Console to check your current balance. You may need to wait for the next allocation cycle or request a top-up if your policy allows.

Issue 2: Reader does not beep (Card not read)

  • Cause: The RFID card is damaged, or the reader is offline.
  • Solution: Try holding the card steady for a few seconds. If it still fails, try a different machine to see if the card is the issue. Report persistent issues via the Support section in the app.

Issue 3: Wrong Item Dispensed

  • Cause: Mechanical error in the vending machine.
  • Solution: Use the Send surveys or feedback tool in the 4Geeks Perks app to report the machine ID and the issue. Administrators can process a refund to your wallet if verified.

Conclusion

Redeeming perks with RFID at 4Geeks Perks machines makes office life smoother and more rewarding. By integrating payment and access into a single credential, you can enjoy your workplace amenities without the friction of traditional payment methods.

Additional Resources