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How to Request a New Perk Category in 4Geeks Perks

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A robust benefits package evolves with the needs of the workforce. 4Geeks Perks is designed to deliver “Personalized Experiences” and enhance employee engagement. While administrators curate the initial selection, the platform supports customization and integration, allowing for the addition of new benefit categories tailored to your team’s specific desires.

If you identify a gap in your current benefits—such as a missing “Pet Care” allowance or a “Streaming Service” subsidy—you can leverage the platform’s engagement tools to request these new categories. This guide explains the most effective ways to submit these requests to your employer through the 4Geeks ecosystem.

Prerequisites

To submit a request effectively, ensure the following:

  • Active Account: You must have access to the 4Geeks Console or the mobile app.
  • Knowledge of Current Benefits: Review your current “Standard” or “Premium” Perk Catalog to ensure the category doesn’t already exist.
  • Active Credential: Have your 4Geeks Perks Card or mobile Smart ID ready to reference your user ID if needed.

Step-by-Step Instructions

Follow these steps to formally request a new perk category or vendor.

Step 1: Review the Existing Catalog

Before making a request, verify that the perk isn’t simply hidden or unused.

  1. Log in to the 4Geeks Console or open the mobile app.
  2. Navigate to the Wallet or Benefits section.
  3. Browse the active categories (e.g., “Wellness,” “Dining,” “Office Supplies”).
  4. If the specific category (e.g., “Professional Development” or “Childcare”) is missing, proceed to the next step.

Step 2: Utilize the Feedback & Support Channels

The most direct way to reach your benefits administrator is through the platform’s support features.

  1. Navigate to the Support section in the main menu.
  2. Select Contact Administrator or Submit Feedback (depending on your organization’s configuration).
  3. In the subject line, use a clear title like “Proposal for New Perk Category: [Category Name].”
  4. In the message body, describe the category and why it would benefit the team.
  5. Click Submit. This routes your request directly to the HR or Facilities team managing the 4Geeks Perks dashboard.

Step 3: Participate in Engagement Surveys

Employers frequently use the platform to gauge satisfaction.

  1. Keep an eye on your notifications for Employee Surveys.
  2. These surveys often ask, “What other benefits would you value?”
  3. Use this opportunity to vote for or write in your desired category. Data gathered here is aggregated in the Advanced reports, making a strong case for your request.

Tips for a Successful Request

To increase the likelihood of your category being added, frame your request around value and engagement:

  • Be Specific: Instead of saying “We want more stuff,” say “I request a ‘Remote Learning’ category to cover subscriptions like MasterClass or Coursera.”
  • Highlight “Personalized Experiences”: Remind the admin that 4Geeks Perks supports custom branding and personalized wallets, making it easy to add niche categories without affecting the whole budget.
  • Mention Integration: If you are requesting a specific service (e.g., a specific delivery app), mention that the platform supports Custom API and Integrations, making it feasible to connect new vendors.

Common Use Cases

Scenario 1: Requesting a “Pet Wellness” Stipend

  • Situation: Several employees adopted pets during remote work and want support for vet bills or pet insurance.
  • Action: You use the Support tool to message the admin: “Many of us are pet owners. Could we add a ‘Pet Care’ category to our wallet? 4Geeks Perks supports custom categories, so this could be a great retention tool.”
  • Result: The admin reviews the request, sees the trend, and uses the Customization features to create a new “Pet Wellness” policy allocated to interested staff.

Scenario 2: Suggesting a “Commuter” Top-Up

  • Situation: The team is returning to the office, and gas prices are high.
  • Action: You respond to an annual engagement survey suggesting a “Commuter Support” category.
  • Result: The employer activates a new allowance linked to the Corporate transportation and Parking modules, allowing the Perks Card to be used at gas stations or transit kiosks.

Troubleshooting

Issue 1: No response to the request

  • Cause: The request may have been categorized as a general inquiry.
  • Solution: Follow up during a town hall or directly with HR, mentioning you submitted the idea via the 4Geeks Console.

Issue 2: “Category not supported” reply

  • Cause: The specific merchant codes (MCC) for that category might be blocked by the current plan.
  • Solution: Ask if the vendor can be added via a Custom API integration or if a reimbursement workflow can be set up instead.

Conclusion

4Geeks Perks is built to be flexible. By proactively using the Support and Survey tools, you can help shape a benefits package that truly reflects the needs of your team, leveraging the platform’s ability to deliver truly personalized experiences.

Additional Resources