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How to Update Your Profile and Preferences in 4Geeks Perks

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To fully benefit from “Personalized Experiences” and seamless benefit delivery, keeping your 4Geeks Perks profile up to date is essential. 4Geeks Perks provides a centralized management platform where employees can maintain their personal information, manage their digital credentials, and tailor their notification settings.

Whether you need to update your shipping address for a workstation delivery or configure your mobile device as your Smart ID, managing your preferences is simple through the 4Geeks Console or the mobile app. This guide walks you through the steps to keep your account current.

Prerequisites

Before updating your profile, ensure you have:

  • Active User Account: You must have an active employee login for the 4Geeks platform.
  • Access Method: You need access to either the web-based 4Geeks Console or the 4Geeks Perks mobile app.
  • Smart ID (Optional): If you are updating credential settings, have your 4Geeks Perks Card or mobile phone handy.

Step-by-Step Instructions

Follow these steps to customize your profile and manage your account settings.

Step 1: Access Your Profile Settings

  1. Log in to the 4Geeks Console or open the mobile app.
  2. Click on your avatar or initials in the top navigation bar.
  3. Select My Profile or Settings from the dropdown menu.

Step 2: Update Personal Information

Accurate contact details are crucial for services like Workstation delivery and Corporate transportation.

  1. Navigate to the Personal Info tab.
  2. Contact Details: Update your phone number and email address to ensure you receive low-balance alerts and approval notifications.
  3. Shipping Address: Verify your current home address. This is vital if you request physical items through the Workstation delivery service or use the Post Office benefit.
  4. Click Save Changes.

Step 3: Manage Your Smart Credentials

Control how you access on-site amenities like Parking and Vending machines.

  1. Go to the Security & Access (or “My Cards”) section.
  2. RFID Card: You can view the status of your assigned 4Geeks Perks Card. If lost, you can “Freeze” or “Deactivate” it here to protect your wallet balance.
  3. Mobile Smart ID: Toggle the “Enable Mobile Access” option to use your phone as your primary credential for office access and payments.

Step 4: Configure Notification Preferences

Stay informed about your perks without getting overwhelmed.

  1. Select the Notifications tab.
  2. Choose your preferred channels (Email, SMS, or Push Notifications).
  3. Toggle specific alerts, such as:
    • Wallet Updates: When funds are added or a transaction occurs.
    • Delivery Updates: Status changes for requested equipment.
    • Surveys: Requests for feedback on new perks.

Common Use Cases

Scenario 1: Moving to a New Home Office

  • Situation: You moved to a new apartment and need to request a new ergonomic chair.
  • Action: You log into the 4Geeks Console, navigate to Personal Info, and update your Shipping Address before submitting the workstation request.
  • Result: The Workstation delivery team ships the chair to the correct location, avoiding logistics delays or lost assets.

Scenario 2: Switching to Mobile Access

  • Situation: You often forget your physical badge but always have your phone.
  • Action: In the mobile app settings, you enable Mobile Smart ID and link it to your Personal Points-Based Wallet.
  • Result: You can now enter the Corporate parking garage and buy coffee at the Premium Self-serve market simply by tapping your phone.

Troubleshooting

Issue 1: “Save Failed” Error

  • Cause: Incomplete mandatory fields or invalid address format.
  • Solution: Ensure all required fields (marked with an asterisk) are filled. Double-check that your address follows the standard format for your region, especially for Integrated services that rely on courier validation.

Issue 2: Mobile Smart ID not working

  • Cause: NFC is disabled on your device, or the app lacks permissions.
  • Solution: Check your phone’s settings to ensure NFC is on. Verify that the 4Geeks Perks app has permission to run in the background for seamless access.

Issue 3: Missing Benefit Categories

  • Cause: Your profile may be assigned to the wrong Eligibility Group.
  • Solution: If you don’t see perks you are entitled to (e.g., Electric car charging), contact your administrator via the Support tab to verify your department and role assignment.

Conclusion

Keeping your profile and preferences updated in 4Geeks Perks ensures a frictionless experience. By maintaining accurate data and managing your credentials actively, you can take full advantage of the “Personalized Experiences” and “Real-time analytics” the platform offers.

Additional Resources