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Upgrading to the Premium Plan in 4Geeks Perks

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Employee engagement is a critical driver of business success, and 4Geeks Perks is designed to simplify how you manage and deliver benefits. While the standard offering provides a robust foundation with a perks card and wallet, growing organizations often require advanced customization and broader access to exclusive benefits.

Upgrading to the Premium Plan unlocks the full potential of the platform. This tier grants you access to the Premium Perk Catalog, Custom Branding to align the platform with your corporate identity, and Priority Support to ensure your operations run smoothly. This article guides you through the process of upgrading your subscription within the 4Geeks Console.

Prerequisites

Before initiating the upgrade process, ensure you have the following:

  • Active 4Geeks Console Account: You must be able to log in to the 4Geeks Console.
  • Admin Permissions: Only users with “Admin” or “Billing Manager” roles can modify subscription plans.
  • Payment Method: Have a valid credit card or payment method details ready to associate with the new plan billing.

How to Upgrade to the Premium Plan

Follow these steps to transition your organization to the Premium tier.

Step 1: Access the Perks Module

  1. Log in to your 4Geeks Console account using your administrator credentials.
  2. From the main dashboard, locate and click on the Perks module. This will open your 4Geeks Perks management interface.

Step 2: Navigate to Subscription Settings

  1. In the Perks dashboard sidebar, usually located on the left, click on Settings (often represented by a gear icon).
  2. Select the Billing & Subscription tab. Here you will see your current plan details (e.g., Standard or Free Trial) and your current usage.

Step 3: Select the Premium Plan

  1. Click the Change Plan or Upgrade button.
  2. You will see a comparison of available plans. Locate the Premium Plan.
  3. Verify the plan details:
    • Cost: $19 USD /mon/user.
    • Key Features: Includes Premium Perk Catalog, Custom Branding, and Priority Support.
  4. Click the Select Premium button.

Step 4: Confirm Payment and Activation

  1. Review the “Order Summary” screen. This will display the new monthly rate based on your active user count.
    • Note: “User” refers to any nurse, doctor, assistant, or administrator accessing the system.
  2. If you haven’t added a payment method yet, you will be prompted to enter your credit card or billing information via 4Geeks Payments.
  3. Click Confirm Upgrade. The system will process the change immediately, and your account status will update to “Premium.”

Common Use Cases

Scenario 1: Strengthening Corporate Identity

  • Situation: Your HR team wants the benefits platform to feel like an internal tool rather than third-party software to boost employee trust and adoption.
  • Application: By upgrading to Premium, you utilize the Custom Branding feature. You upload your company logo, set your brand colors, and configure the domain settings.
  • Result: Employees accessing 4Geeks Perks see a familiar environment, increasing engagement with the benefits offered.

Scenario 2: Accessing Exclusive Lifestyle Benefits

  • Situation: You want to offer high-end perks to retain top talent, such as electric car charging stations or premium self-serve markets.
  • Application: These specific integrations are part of the Premium Perk Catalog. Upgrading allows you to enable the “Electric car charging” integration instantly.
  • Result: Your staff gains access to premium amenities, distinguishing your company culture from competitors.

Troubleshooting

Issue 1: “Upgrade Failed” Error

  • Cause: This usually occurs if the payment method on file is expired or has insufficient funds.
  • Solution: Navigate to the billing section in 4Geeks Payments to update your card details, then retry the upgrade step.

Issue 2: Custom Branding options are not visible after upgrade

  • Cause: Browser caching issues may delay the visibility of new menu options immediately after an upgrade.
  • Solution: Log out of the 4Geeks Console, clear your browser cache, and log back in. If the issue persists, contact Priority Support (now available to you as a Premium user).

Issue 3: Billing amount is higher than expected

  • Cause: The billing is calculated per active user. If you recently added new employees via 4Geeks Talent or 4Geeks Payroll integrations, your user count may have increased.
  • Solution: Review your “Active Users” list in the Perks dashboard. Archive or deactivate any users who no longer require access to adjust your monthly billing.

Conclusion

Upgrading to the Premium plan transforms 4Geeks Perks from a standard benefits tool into a fully branded, premium engagement experience for your team. With access to exclusive catalogs and priority support, you are better equipped to build a workplace culture that attracts and retains the best talent.

If you require assistance with high-volume enterprise plans or specific integrations, please visit the Help Center or contact your account manager.