🤖 Explicar con IA

Voice AI¶

Deploy AI agents that make and receive phone calls. 4Geeks Voice AI uses VAPI for telephony, ElevenLabs for voice synthesis, and Deepgram for speech-to-text — creating natural-sounding AI phone agents.

Overview¶

Voice AI capabilities:

• Inbound Calls — AI answers incoming calls 24/7
• Outbound Calls — AI makes calls for campaigns, follow-ups, reminders
• Phone Provisioning — Get dedicated phone numbers for your agents
• Calling Campaigns — Bulk outbound call campaigns with CSV upload
• Call Analytics — Monitor call duration, outcomes, and transcripts

Setting Up Voice AI¶

Step 1: Choose Voice Channel¶

When creating an agent:

1. Open the Agent Studio
2. At the Channel step, select Phone
3. The voice AI configuration options appear

Step 2: Provision a Phone Number¶

1. Click Connect Phone Number
2. Choose a number:
3. Search for a new number — By country code and area code
4. Use an existing number — From your account
5. Confirm the number assignment
6. The number is linked to your agent

Step 3: Configure Voice Settings¶

Step 4: Configure AI Model¶

VAPI Integration¶

4Geeks Voice AI is powered by VAPI (Voice API):

What VAPI Provides¶

VAPI Assistant Configuration¶

When you deploy a voice agent, 4Geeks automatically creates a VAPI assistant with:

• Your system prompt
• Selected voice and transcription settings
• Tool configurations (calendar, CRM, etc.)
• Phone number assignment

Server-Side Tools¶

Voice agents can execute tools during calls:

Tools are executed via the vapi-tool-handler edge function.

Outbound Calling Campaigns¶

Create and manage bulk outbound call campaigns.

Creating a Campaign¶

1. Navigate to the Campaigns tab in AI Agents
2. Click Create Campaign
3. Configure:
4. Campaign Name — Descriptive name
5. Agent — Which voice agent to use
6. Phone List — Upload a CSV of phone numbers
7. Schedule — When to make calls (immediate or scheduled)
8. Concurrency — How many calls simultaneously
9. Click Launch Campaign

CSV Format for Phone Lists¶

phone_number,customer_name,notes
+15551234567,John Doe,Follow up on quote
+15559876543,Jane Smith,Appointment reminder
+15555555555,Bob Wilson,Payment reminder

Campaign Dashboard¶

Monitor campaign performance:

Campaign Status¶

Campaign Controls¶

• Pause — Stop making new calls (in-progress calls continue)
• Resume — Continue from where the campaign paused
• Cancel — Stop the campaign entirely
• View Logs — See individual call results

Call Logs¶

Each call in a campaign is logged:

Phone Number Management¶

Viewing Connected Numbers¶

1. Navigate to the Channels tab
2. View all connected phone numbers:

Disconnecting a Number¶

1. Navigate to Channels
2. Find the phone number
3. Click Disconnect
4. Confirm

The number is released and can be reassigned later.

Call Quality¶

Voice Synthesis¶

ElevenLabs provides natural-sounding voices:

• Multiple voice options per language
• Adjustable speed and pitch
• Emotional tone control
• Low latency streaming

Speech Recognition¶

Deepgram provides accurate transcription:

• Real-time transcription during calls
• Support for accents and dialects
• Punctuation and formatting
• Multi-language support

Latency Optimization¶

The voice AI stack is optimized for low latency:

Billing¶

Voice AI calls consume tokens from your agent balance:

Auto-refill ensures your agents never stop mid-call.

Best Practices¶

1. Write clear prompts — Voice agents need concise, conversational prompts
2. Set expectations — The first message should clearly state it’s an AI
3. Test thoroughly — Use the playground before deploying to production
4. Monitor transcripts — Review call logs to improve agent performance
5. Start small — Begin with a small campaign, then scale up

What’s Next¶

• Knowledge Base — Add domain knowledge to voice agents
• Website Analysis — Auto-generate voice agent prompts

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