Account activation

🤖 Explain with AI

Activating the Payments service is essential if you want to accept real credit and debit cards as payment for your goods or services. By enabling the Payments service, your account gains the ability to securely capture and process customer payment information.

This means that when a customer makes a purchase, their credit or debit card details are transmitted through our secure servers and verified by the issuing bank. Once the payment is authorized, the funds are transferred to your account, allowing you to complete the transaction.

Here’s what activating the Payments service enables:

• Accept payments from customers using major credit and debit cards. This allows you to offer a wider range of payment options and potentially increase your sales.
• Process payments securely. Our platform uses industry-standard security protocols to protect your customers’ financial information.
• Manage your transactions easily. You’ll be able to view transaction history, track payments, and manage refunds directly within your account.

We cannot guarantee that your merchant account will be approved to use 4Geeks Payments.

There are a number of factors that we consider when reviewing merchant accounts,
including the merchant's business history, the type of products or services that
they sell, and the merchant's credit history. We also consider the merchant's
location and the payment methods that they wish to accept.

We do our best to approve merchant accounts that meet our requirements, but we cannot
guarantee that your account will be approved at this time.

To successfully activate the Payments feature, it must be supported by a legal figure according to your country, which indicates to us that such trade has permissions from your country to do business.

Once activated, there may be associated fees for processing payments. You can find our current fee structure in our Terms of Service.
We currently support any of the following legal figures:

• company / legal entity
• individual / natural person
• non-profit entity
• government entity (U.S. only)

Activation form¶

We will ask you extra specific questions about your business about your business to ensure we can support your operation. Our our legal team may ask you for additional information to validate your identity, veracity of information, business activity or other administrative information.

To activate the Payments service go to:

1 - Login with your 4Geeks account.

Don’t have an account yet?¶

• If you don’t have a 4Geeks account yet, you’ll need to create one before activating the Payments service.

To create your account:

• Go to the 4Geeks Console and click Create account
  (or use this link: Create account)

• Fill in the required information: name, email, and password.

• If you need help during signup, see the support page or contact your organization’s administrator.

2 - Click on Settings.

“Navigate to the user profile and select the Settings option to continue.”

• To begin the activation process, navigate to Settings → Account Activation.
• This section guides you through all required steps before your account becomes fully active.
  
  
• Select your company’s country from the dropdown list to continue with the account activation request.
• This information helps ensure your account is configured correctly based on your region.

• Confirm your selected country.

• Please check your Inbox first.
• If the confirmation email doesn’t appear in your Inbox, remember to check your Spam folder too. Occasionally, automated messages may be routed there by your email provider.

Verify your email using the confirmation link you receive.

3 - Click on toggle switch Production on the side menu.

• Your production activation request cannot be processed yet.
• Please make sure you have completed the email verification step before attempting to enable Production.
  

• Your account is now eligible for production activation.
• You may proceed to enable production mode once all required steps have been successfully completed.

4 – Provide the required information to complete your account activation.

• Your account is now active for production use; however, additional information is still required before payments and transfers can be fully enabled.

• At this time, your account remains in a Restricted state, meaning certain features are temporarily limited until the required details are submitted.

• To complete the process and gain full access to payment and payout capabilities, please click “Add account information” and provide the remaining information.

• Once all steps have been successfully completed, your account will be fully enabled for production operations.

In most cases we request the following legal information from you:

Authentication Steps Overview¶

After clicking “Add account information”, you will be guided through the required authentication steps needed to complete your account activation. Please follow each step and provide the requested details to finalize the process.

We do our best to review your application as quickly as possible (instantly in most cases) however, for some regions this review and validation process can take 2-5 days once all the correct documents have been received.

Your account has been successfully enabled.¶

• All required information has been submitted and verified, and your account is now fully active within the platform. The dashboard will now display your active status, confirming that you can process real payments and access the full set of available tools.
  

Prohibited business¶

• Due to rules of the Card Networks and banking partners, we unfortunately cannot support certain types of business models that represent a different level of risk. certain types of business models that represent a different level of risk for our partners and 4Geeks Payments.

The following is a list of prohibited businesses that 4Geeks cannot support:

• controlled or prescription drugs.
• illegal/highly regulated substances, ingestibles, inhalants, injectables.
• pharmaceuticals or pharmaceuticals without approval/permits from the appropriate regulatory authority.
• perishable stores.
• unauthorized brand name replicas.
• sale of animals.
• media and software without copyright or authorization.
• stores related to violent activities.
• jailbreak equipment and software, hacking and cracking materials.
• pornography, prostitution and child abuse.
• migration services.
• very high interest credits, exchange houses, credit repair or modification, debt reduction, court fines (without government permission).
• weapons, sporting arms, ammunition and pyrotechnics.
• drugs, illegal substances and products.
• adult products and services, casinos and gambling.
• multilevel, cryptocurrencies, insurance, video games, crowdfunding and investment funds.
• financial services for savings, loans and grants.
• telemarketing.

Please note that we may preemptively suspend (temporarily or permanently) your merchant account if we become aware that your business provided false or altered documents during the documents during the onboarding process, if there is evidence that you did not deliver the products/services you deliver the offered products/services to your customers in a timely manner.

If we have a suspicion that there are activities related to any type of fraud, money laundering or fraud, money laundering or that you are in breach of our Terms and Conditions. In such a case, future deposits will be frozen for a specified period.

When an account is temporarily suspended, and you want to reactivate it, you will have 24 hours to show any evidence that clarifies the facts. Otherwise, your account will be permanently disabled.

• Login or signup into Console.
• Check out the changelog.
• Contact our enterprise support team.