Balance and Payouts
A payout represents the money that 4Geeks collects from your sales, and sends it periodically to the merchant's bank account.
In Console -> Payouts you can keep a detailed control of each deposit made or pending. Each line of the table represents a different deposit. Generally, each deposit groups one or several successful transactions that your business has made during that period.
By default 4Geeks generates a new deposit every week, with a delay of 5 days, through an automatic payment system. Therefore, the first deposit to a new trade will take between 5-7 days to be executed. This delay helps us confirm that a transaction was 100% real, and that your buyer acknowledges the purchase.
For businesses that require it, it is possible to schedule the deposits to be issued on weekly or monthly basis.
Although we try to predict when the money will arrive in your bank account, keep in mind that, depending on your bank and country, you may incur flow arrears. When you detect a delay in a payment, please check the status of the deposit in Console -> Payouts.
We strive every day to ensure that there are no arrears, and you can receive payments in a timely manner. However, there are intermediary entities, which makes it impossible for us to predict accreditation times.
Balance available and pending
By default, all confirmed sales will be added to the pending balance sheet and will remain there for 5 calendar days, which works as a type of backup in case any transaction is not recognized by its buyer, enters into dispute or changes its risk ranking. After 5 days, the amount will become part of the available balance.
The available balance is money in your favor that will be paid on the next enabled date (daily, weekly or monthly) depending on your profile settings.
Status of a deposit
To make it easier to track a deposit to your bank account, we automatically add labels with the current status of that deposit. There is a way to go between a deposit leaving 4Geeks until it reaches your bank account. Below we explain the meaning of each state:
- Pending: These are all deposits that have not yet been paid, but that are already queued to be paid.
- In transit: It means that the deposit has already left 4Geeks, and is in the process of validation or accreditation by intermediary banks or your bank. It usually takes 1-3 days for a deposit to be credited.
- Paid: Deposits that have already been satisfactorily credited by your bank.
- Failed: A deposit that has not been credited by the bank and has been returned. Failed deposits can be queued to be paid on the next available date.
- Cancelled: A deposit interrupted by 4Geeks.
When a deposit fails, for any reason, it can take up to 5 days to update your status from paid to failed. We will do our best to show you the reason. Future deposits are automatically paused until you manage to correct the inconvenience with your bank, or send us a new bank account.
Payout currency
As a merchant, you can accept payments in multiple currencies with the same integration, without the need for additional processes. However, we can only send deposits in specific currencies depending on the country where your business is legally based. Then 4Geeks will apply a standard conversion rate.
The following table mentions the currencies in which we will make deposits according to the country of incorporation of trade:
| Country | Deposit currency |
|---|---|
| United Kingdom | EUR, GBP |
| Spain | EUR |
| Canada | CAD, USD |
| United States | USD |
| Mexico | MXN |
| Guatemala | GTQ |
| El Salvador | USD |
| Costa Rica | CRC |
| Panama | USD |
| Colombia | COP |
| Bolivia | BOB |
| Paraguay | PYG |
| Uruguay | UYU |
| Peru | PEN |
| Argentina | ARS |
For example:
- A Costa Rica-based merchant that charge in
USD, will get money inCRCin the bank account. - Un comercio basado en España que cobre a sus clientes
EUR, recibirá depósitos enEUR. - Un comercio basado en Panamá que cobre a sus clientes en
USD,CRCyEUR, recibirá depósitos enUSD.
Price per payout
4Geeks does not charge any commission for sending deposit out. However, depending on your country, bank and deposit method, you may suffer additional deductions for transportation or crediting the money, so if you see less amount of money credited, you'll have to contact your bank.