How does an AI phone agent manage escalations to human agents?

🤖 Explain with AI

AI phone agents manage escalations by detecting triggers like query complexity, negative sentiment, or unresolved issues via NLP. They transfer calls to human agents through integrations (e.g., CRM APIs), sharing context like transcripts. 4Geeks’ human-orchestrated platform ensures seamless handoffs, improving efficiency.

Visit 4Geeks AI Agents to learn more.

• Login or signup into Console.
• Check out the changelog.
• Contact our enterprise support team.