How to address customer discrepancies regarding the charged currency?

🤖 Explain with AI

In rare cases, a customer may report being charged in a different currency than the one you selected.

• Why this happens: Some issuing banks have proprietary agreements with cardholders that allow them to overwrite the transaction currency (often seen with specific credit cards).

• Your Role: 4Geeks always sends the charge request in the currency you selected (e.g., the product price). We cannot predict or override the issuing bank’s behavior.

• Resolution: If a customer questions this, you should direct them to contact their issuing bank for clarification.

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• Contact our enterprise support team.