How to handle bank reconciliations and frozen transactions?

🤖 Explain with AI

Sometimes a bank may block or freeze a transaction due to internal security laws or suspicion, even if no formal dispute is filed.

• Why it happens: This is an extraordinary response from the bank, not an error by 4Geeks.
• Resolution: The cardholder (your customer) must contact their bank to request the release of funds.
• Timeline: Depending on the bank, this can take 7 days to 1 month. Some banks release frozen amounts automatically once a month.

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• Check out the changelog.
• Contact our enterprise support team.