How to resolve a suspended or frozen merchant account?

🤖 Explain with AI

Accounts may be preemptively suspended (temporarily or permanently) or have deposits frozen if 4Geeks detects:

  1. False Documentation: Evidence that documents provided during onboarding were altered or false.
  2. Non-Delivery: Evidence that products or services offered were not delivered to customers in a timely manner.
  3. Fraud/Legal Breaches: Suspicion of fraud, money laundering, or breach of Terms and Conditions.

If your account is temporarily suspended, you have exactly 24 hours to provide evidence that clarifies the facts. If you fail to provide satisfactory evidence within this window, your account will be permanently disabled.