What is the accuracy of voice recognition in an AI phone agent?

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Voice recognition accuracy in AI phone agents, like those from 4Geeks, typically achieves 90-95% word error rate (WER) under optimal conditions. Advanced STT models, trained on diverse datasets, handle varied accents, dialects, and languages effectively. In noisy environments or with complex speech patterns, accuracy may drop to 80-90%.

4Geeks’ platform uses machine learning and human orchestration to fine-tune models, boosting accuracy for specific industries or use cases. Regular updates and context-aware processing further enhance performance.

For an overview of our AI agents, including voice capabilities, visit 4Geeks AI Agents docs. Our platform’s LLM-agnostic design and token-based pricing allow for flexible scaling, while human orchestration plays a pivotal role in continuous improvement.

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