Support
We’re dedicated to providing you with comprehensive and up-to-date resources to maximize your experience with our products and services. Whether you’re encountering a technical hurdle, seeking clarification on a specific feature, or have suggestions for improvement, we’re here to assist.
Please don’t hesitate to submit your help inquiries, feedback, and feature requests; your input is invaluable in helping us refine and enhance our documentation and overall offerings. We strive to create a supportive and collaborative environment, ensuring you have the tools and information necessary for success.
Our support options¶
We offer multiple ways to get support with your 4Geeks projects:
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Email Support
Email support@4geeks.io with your request and our team will get back to you promptly.
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Community Forums
Connect with fellow users, get expert advice, and find solutions to your questions.
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Enterprise Support
For critical issues and round-the-clock assistance, our enterprise dedicated support team is available 24/7.
Info
For fastest response times and hands-on technical support, we recommend enterprise customers reach out though their dedicated support channels.
Enterprise support¶
Premium tier offers unlimited 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more. Receive 10-min response times for Priority 1 (P2) cases.
Enterprise support has a fixed base service fee of $1200 USD per month.
Note
Enterprise support is a monthly subscription that auto-renews until canceled. If you cancel your 4Geeks Support subscription within the calendar month, you will receive and be charged for support for the remainder of the calendar month. 4Geeks reserves the right to refuse to provide support to any customer that frequently signs up for and then cancels 4Geeks Support.
To contract or cancel your 4Geeks Support subscription please contact sales.
Timeframe and language¶
4Geeks Enterprise Support is available in the following languages:
- English
- Spanish
4Geeks Support is unavailable during regional holidays, unless your organization’s service includes 24/7 support.
English and Spanish support are available during hours of operation, which run from 8:00 AM on Monday to 5:00 PM on Friday, Central Standard Time (CST).
Request a new feature or report a bug¶
We value your input in shaping the future of our platform. This page is your direct line to our development team for suggesting new features or reporting bugs. When requesting a new feature, please be as detailed as possible, explaining the functionality you envision, the problem it solves, and how it would enhance your workflow. Similarly, for bug reports, provide clear steps to reproduce the issue, including any relevant screenshots or error messages. This helps us quickly understand and address the problem.
Your contributions are essential in ensuring a smooth and efficient experience for all users. By providing clear and concise feedback, you help us prioritize improvements and build a platform that meets your evolving needs. We encourage you to search existing topics before creating a new one to avoid duplicates and ensure your voice is heard.
To get started please send your request to the community forums, ‘Feature’ category.