Getting support with 4Geeks¶
4Geeks Support offers the following support services, that is available to 4Geeks platform customers:
- Basic Tier
- Standard Tier
- Premium Tier
- Integration Tier
Basic Tier¶
Basic Tier is included for all 4Geeks platform customers. With Basic Tier, you have access to our documentation and community support.
Standard Tier¶
Standard Tier offers unlimited 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, and feature requests. The Standard Tier service is designed for small to medium organizations with workloads under development. With Standard Support, you receive 8-hour response times for Priority 2 (P2) cases.
Standard Tier has a fixed base service fee of $29 USD per month.
Note
Standard Tier is a monthly subscription that auto-renews until canceled. If you cancel your 4Geeks Support subscription within the calendar month, you will receive and be charged for support for the remainder of the calendar month. 4Geeks reserves the right to refuse to provide support to any customer that frequently signs up for and then cancels 4Geeks Support.
To contract or cancel your 4Geeks Support subscription please contact sales.
Premium Tier¶
Premium Tier offers unlimited 1:1 technical support for outages and defects, unexpected product behavior, product usage questions, billing issues, feature requests, and more. Receive 15-min response times for Priority 1 (P2) cases.
Premium Tier has a fixed base service fee of $800 USD per month.
Note
Premium Tier is a monthly subscription that auto-renews until canceled. If you cancel your 4Geeks Support subscription within the calendar month, you will receive and be charged for support for the remainder of the calendar month. 4Geeks reserves the right to refuse to provide support to any customer that frequently signs up for and then cancels 4Geeks Support.
To contract or cancel your 4Geeks Support subscription please contact sales.
Integration Tier¶
Integration Tier offers unlimited 1:1 engineering support for integrate, migrate or modernize your current platform with 4Geeks products. It includes a dedicated software engineer expert tailored to your business industry and tech stack.
Integration Support has a fixed base service fee of $6400 USD per month.
Note
Integration Tier is a monthly subscription that auto-renews until canceled. If you cancel your 4Geeks Support subscription within the calendar month, you will receive and be charged for support for the remainder of the calendar month. 4Geeks reserves the right to refuse to provide support to any customer that frequently signs up for and then cancels 4Geeks Support.
To contract or cancel your 4Geeks Support subscription please contact sales.
Language and Working Hours¶
4Geeks Support is available in the following languages:
- English
- Spanish
The language in which you write your case determines the language in which you receive support.
4Geeks Support is unavailable during regional holidays, unless your organization’s service includes 24/7 support.
English and Spanish support are available during hours of operation, which run from 8:00 AM on Monday to 5:00 PM on Friday, Central Standard Time (CST).