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Tenndo Service Agreement

4Geeks Technologies Inc., from here on "4Geeks" details in this document all the Terms and Conditions, from here on "terms" that are applicable to Tenndo's digital service. We remind you that by accessing and using this website http://4geeks.io, you expressly agree to the general terms of use. However, these terms are of knowledge and mandatory compliance for those who acquire and use the services of the Tenndo platform, from here on the "subscriber", at https://4geeks.io/tenndo, so we invite you to read them carefully before deciding to use the product.

About service#

On the conditions described below and expressly accepted by the subscriber, Tenndo grants and concedes to the subscriber the non exclusive, revocable and non transferable right to view and create under the https://4geeks.io/tenndo web platform one or more eCommerce stores. Tenndo grants a monthly or annual license, depending on the type of subscription, to use the platform and not the ownership of the platform itself.

Tenndo as a platform provides only the service to the subscriber. Therefore, subscriber carry out commercial activity unrelated to Tenndo or 4Geeks such as discounts, promotions and the like within the framework of the legality of its business, whether or not including third parties. In the event of a dispute related to such commercial activity, the parties involved must deal solely and exclusively with the merchant, for purposes of these terms, the subscriber. In addition, once it is decided to suspend the subscription, the eCommerce store created and its information will be removed from the databases eight days after the suspension of the account.

Subscription and Cancelation#

The terms described in this document take effect once the platform is subscribed. The service is contracted digitally through a subscription to the plan of choice of Tenndo and respecting the conditions of the website. The subscriber must be at least 18 years of age to purchase a plan. All information entered in the form must be legitimate, otherwise, rectification may be requested.

To obtain a Tenndo subscription you must create an account using the form available on the website. The account requires a valid and active email address, full name of the subscriber and name of the store which is considered for the creation of the domain of your ecommerce store. In case of non-compliance with the terms described in this document, Tenndo is free to delete your account and ecommerce store.

After the initial subscription process, you will receive an email confirming your subscription and welcoming to the platform, the subscriber can find the access data in it. Access is private and exclusive to the subscriber, therefore, the subscriber will be responsible for maintaining such information in complete confidentiality and responsibility, Tenndo is not responsible for third party access that occurs due to lack of care or negligence in the conservation of such information.

The subscriber may cancel any of the plans at any time. Such cancellation does not apply to a refund of previously purchased monthly or annual fees. In addition, depending on the subscribed plan, the cancellation process is as follows.

If the store corresponds to a free plan subscription, it is the subscriber's duty to contact Tenndo's staff to make it effective.

If the store corresponds to a subscription of one of the paid plans, in the main dashboard of the store in the configuration there is a section of plans in which you can cancel the subscription.

Once the subscription is cancelled, regardless of the plan, Tenndo proceeds within 4 days to the elimination in the database of the information submitted and store data. Those who have cancelled the plan by mistake or other situation and do not want their store to be deleted, should contact the Tenndo team no later than 3 days after the cancellation.

About Platform and Payment Gateway#

Tenndo offers the subscriber the purchase of a completely free plan (Solo), in which it is possible to enjoy essential functionalities for the creation of an ecommerce, but with some limitations. Some of these limitations are: creation of a maximum of 10 products in the store, configuration of only one shipping area and tenndo branding.

The above limitations corresponding to the "Solo" plan cannot be modified by the subscriber on the platform. In case a higher quota or change of these features is desired, the subscriber must purchase a paid plan.

The "Solo" subscription plan can be purchased for unlimited time as long as the store created on this plan is in constant use; if the subscriber does not desire to continue with the store, the subscriber must contact the Tenndo team for the removal of the store. Also, Tenndo has the right to remove from the database all information and store itself from this plan when there is no use or activity within a period of 1 month.

At the moment a plan is purchased, the subscriber is affiliated to Tenndo and accepts the following conditions:

All sales made through the platform will be made in the name of the merchant, with a delivery system of the subscriber's preference and unlinked to the service offered by the platform. Therefore, Tenndo is not responsible for the condition, shipping or stock availability of the products offered by the subscriber in the ecommerce store. In no event shall Tenndo be liable for any damages arising from the use of the platform and/or content made available to users through the ecommerce stores.

The sales service provided by Tenndo has operating costs and service commission. According to the payment plans, the subscription cost is 39 USD for the StartUp plan and 89 USD for the Professional plan, both in monthly subscription. There is the possibility of an annual subscription, which has a discount benefit for both plans.

Tax charges under the business relationship executed under these terms shall be paid by the parties as appropriate.

The content published by the subscriber in the ecommerce store is his sole responsibility, Tenndo does not participate or intervene in this content; in turn this is in accordance with the applicable rules.

Tenndo is not responsible in any case for the use and/or damage that users, or other third parties, give to the content that the subscriber maintains in its ecommerce store. In turn, the subscriber accepts in these terms that his/her content is displayed on the internet and stored in databases.

Tenndo is not responsible for making refunds, honoring warranties, or making compensation for damages to users. Therefore, the subscriber assumes the obligation in this case and undertakes under these terms to comply with the applicable rules.

Tenndo is not responsible, or liable, for any third party related issues such as: products not sold or developed by 4Geeks, but which have been linked to the platform; internet connection and/or any other factor that prevents reaching the bandwidth necessary to load the platform and its functionalities; malicious acts such as hacking, virus propagation, service interruption attacks, introduction of malicious code, trojans or unauthorized access to accounts; as well as any other factor beyond the scope of Tenndo's control.

Tenndo may use as part of display, promotion, and general marketing activities of the brand, the domains subscribed on the platform. Tenndo has the right to use the content displayed for end users in the stores in order to share with third parties the platform interface and user experience.

At the time the subscriber purchases a plan, Tenndo accepts the following conditions as true and disclaims liability for them:

Subscriber's business is duly organized and incorporated, operating in full compliance with the laws of the applicable jurisdiction.

Subscriber accepts these Terms on behalf of its trade given the requisite legal authority to do this.

The business, its suppliers and others involved comply with all applicable laws, regulations and other legal conditions regarding the conduct of business, sale and purchase of products.

Subscriber offering third party products does so in such a way that the same: do not incite violence, are not considered illegal; do not incite discrimination of any kind, do not promote offensive content of any kind.

Subscriber may not duplicate, copy, sell, resell or exploit any part, service or functionality of the Platform, without express permission and authorization, which Tenndo is not obligated to grant.

According to the terms described in this document, in case of contact for support, request for services, among others, the subscriber and its internal business are responsible for designating the person responsible for such contact, as well as for assuming financial responsibility for the requests. Therefore, Tenndo assumes that by having contact with the merchant, this person is authorized for the management and that any request sent to such contact is also authorized to be paid and carried out by the subscriber.

E-commerce stores created through the Tenndo platform include a .net subdomain that is owned by each subscriber for the duration of the plan. Tenndo is at all times the owner of the domain, therefore under these terms, upon termination of a plan with the platform the subscriber has no rights to the subdomain.

Tenndo provides as a first choice of payment gateway service 4Geeks Payments, if the subscriber would like to make use of this service must create an account at this link https://dashboard.payments.4geeks.io/accounts/login/?next=/dashboard%3Ftest%3Dtrue. With this account, the subscriber must fill out a form and present the corresponding documentation in order to obtain the production credentials, which allow the business to accept online payments. The account can then be used to keep track of transactions.

By agreeing to use 4Geeks Payments, Subscriber must agree with the following in accordance with these terms:

4Geeks owns the 4Geeks Payments application, which is an Application Programming Interface (API) application that allows software developers to make electronic sales.

4Geeks authorizes any subscriber to use the 4Geeks Payments application free of charge as long as, under the terms described in this document, the subscriber has contracted a plan with the Tenndo platform.

4Geeks Payments as a payment gateway, as well as Tenndo as an ecommerce platform service provider, reserve their right to business not allowed for a subscription. The above, according to the nature and business model they present.

The models not accepted by 4Geeks for its platforms include: the sale of controlled or prescription drugs, illegal/highly regulated substances, ingestibles, inhalables, injectables; pharmaceuticals or pharmaceuticals without approval/permits from the appropriate regulatory authority, macrobiotics, food supplements such as proteins, vitamins, etc; ingredient and perishable stores; medical and hospital services; nutritionists, psychologists and meal plans, health related teas, steroids, teeth whiteners, colon cleanser and other detox products, diet pills and related products, medical advice and consultation, unauthorized replicas of brand names, sale of animals, media and software without copyright or authorization, businesses related to violent activities, jailbreaking equipment and software, hacking and cracking materials, pornography, prostitution and child abuse, migration services, very high interest credit, credit repair or modification, debt reduction, court fines (without government permission), weapons, sports weapons, ammunition and pyrotechnics, drugs, illegal substances and products, electronic cigarettes, adult products and services, casinos and gambling, macrobiotics, multilevel marketing, cleaning services, cryptocurrencies, over-the-counter drugs, insurance, video games, wallets, crowdfunding and investment funds, financial savings services, loans and grants, marketing, telemarketing, software sales, creation and design of software and web pages, graphic design, legal services and advice, accounting services and advice, administrative services and advice, exchange houses, including purchase and sale of any currency; political and religious organizations, civil associations, real estate and real estate rental (including Co-Working), sale of means of transportation, airlines, courier and parcel services.

Payments#

The subscriber, by means of the payment information provided, makes payments automatically according to the plan and mode purchased, monthly or annually, on the date established since the service is purchased. In case of problems with the account provided to make the credits, or any other situation for which the payment is not made, the subscriber is notified in a series of occasions and by the registered means, as a starting point the email provided. If a response is not obtained, Tenndo is free to suspend the services provided by the platform, as well as, after 1 month, to delete information from the databases.

Support and Updates#

The technical support provided by Tenndo with respect to the services offered by the platform is granted only and exclusively to subscribers.

Upgrades are applied generally and free of charge for all eCommerce stores registered on the platform at the moment. In order to improve the experience of subscribers and end users, previous versions of the platform may not be maintained at the request of the subscriber.

Applicable Law#

According to these terms in case of a dispute related to the services provided by the platform, as well as any conflict between the subscriber and Tenndo, the applicable law is the state of Delaware, United States of America. Under such jurisdiction, it has jurisdiction to proceed with any claim arising out of or related to the provision of this service.

Tenndo assumes that the subscriber has read, understood and accepted on behalf of its business, the terms and conditions described and stipulated in this document.

Effective Date#

These terms are effective as of May 1, 2021 and were last updated on May 1, 2021. 4Geeks Technologies Inc. reserves the right to make updates to the provisions of this document.

Changes to This Terms#

At our discretion, we may change our terms to reflect Tenndo service updates, legislative or regulatory changes. If we decide to change these terms and conditions, we will post the changes here at the same link through which you are accessing these terms. We recommend that you check the terms regularly to see if there are any updates or changes that may affect you as a user of the platform. We clarify that if you do not accept such modifications, you have to stop using the services.

Contact Information#

If you have any questions or concerns about this document, you can contact us via email hola@tenndo.com or sending us your request on website https://4geeks.io/contact.

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